Terms of Service

1. The service

Velto Prime is an application for storing, managing and following up sales leads, individually or as a team. The service is provided “as is”; we work to keep it available but do not guarantee it will be free of interruptions.

2. Accounts

• You are responsible for your sign-in details and all activity in your account.
• The account owner is responsible for invited team members and what they do.
• You must be at least 18 years old and use the service for business purposes.

3. 14-day free trial

• A payment card is needed to start the trial. There is no charge during the trial period.
• If you do not cancel before the trial ends, the paid subscription starts automatically and your card is charged the price of the chosen plan on the day the trial ends, then at every renewal period (monthly or yearly) until you cancel. We will try to send a reminder by email before the first charge.
• You can cancel at any time on the Plan & billing page. If you cancel the subscription during the trial, trial access ends immediately. To use Velto Prime again, you need to subscribe and pay.
• Each payment card is eligible for one free trial only. Each account also gets only one trial.

4. Subscriptions and payment

• Prices are shown in Malaysian Ringgit on the Plan & billing page before you pay.
• Subscriptions renew and are charged automatically at the start of each period, monthly or yearly as you choose, until you cancel. Cancelling stops the next renewal; it does not cancel the charge for a period that has already started.
• Plan upgrades take effect immediately and the price difference for the rest of the current period is charged at that time. Downgrades take effect at the end of the period already paid for.
• Payments are processed by Stripe. We do not store your card number.

5. Refund policy

• If you cancel a paid subscription, you can still use Velto Prime until the end of the period already paid for. There is no renewal charge after that.
• If you were charged twice because of a system error, or charged after a valid cancellation, contact us at support@veltoprime.com and the incorrect charge will be refunded.

6. Failed payments, cancellation and access

• If a payment fails, full access remains for 3 days so you can update your card. After that the account becomes read-only: leads can be viewed but customer numbers are hidden and export is blocked until payment is received.
• After the subscription ends, the account becomes read-only with the same restrictions.
• New leads from forms and connected sources continue to be received and stored.

7. Lead quota

Each plan has a monthly lead quota. Leads over the quota are still stored. If the quota is exceeded two months in a row, the account becomes read-only until the plan is upgraded.

8. Acceptable use

• You may only enter customer data that you obtained lawfully and are permitted to contact.
• You are responsible for complying with the Personal Data Protection Act 2010 for your customer data.
• Using the service for spam, fraud or unlawful activity is prohibited.

We may suspend accounts that breach these terms.

9. WhatsApp and AI Assistant

• Your WhatsApp number is connected through the WhatsApp Business Platform (Meta). You must comply with the applicable WhatsApp Business and Meta policies. Charges made by Meta for WhatsApp messages are set by Meta, may change from time to time, and are paid by your WhatsApp Business account under Meta’s terms.Velto Prime currently does not charge extra for WhatsApp messages.
• Only contact customers who have agreed to be contacted. If a customer sends a message such as “STOP”, the AI and automatic follow-ups stop for that number; you are responsible for making sure your team also respects that request.
• The AI Assistant is an add-on that must be switched on. The AI answers based on the information you enter and can hand conversations to your team. It is designed not to give a false impression of its identity when asked directly.
• Replies, drafts, summaries and suggestions produced by the AI may be inaccurate, incomplete or inappropriate. You are responsible for making sure the product, price and offer information you enter is accurate, and for human review of AI output where needed before relying on it (“Approve first” mode is provided for this). AI output is not financial, legal or professional advice.
• AI usage is subject to the quota and cost limits set for your account. When a limit is reached, new conversations are handed to your team; the inbox and leads are not locked.
• Phone + Velto Prime mode: not every message sent from other WhatsApp devices or apps (for example WhatsApp Desktop or Web) is delivered by Meta to Velto Prime. Messages that are not delivered will not stop the AI. For best results, reply from the phone or from Velto Prime.

10. Your data

You keep the rights to and control over the leads and customer data you enter. We process it only to provide the service. More details are in the Privacy Policy.

11. Limitation of liability

To the extent permitted by law, we are not liable for indirect losses such as lost sales or profits. Our total liability will not exceed the amount you paid us in the 3 months before the claim. Nothing in these terms excludes or limits liability that cannot be excluded or limited under the law.

12. Changes to these terms

We may update these terms. Important changes will be notified by email or in the app at least 14 days before they take effect.

13. Governing law and contact

These terms are governed by the laws of Malaysia.

These terms are provided in Bahasa Melayu and English. If the two versions differ, the Bahasa Melayu version prevails.

Questions, complaints or requests: support@veltoprime.com or Telegram @VELTOPRIME.